Hello, I'm sorry to hear your friend is going through a tough time and you have been disappointed with our service.
A shipping confirmation email was sent to you directly on 2nd August with the tracking number for the courier Star Track. Using the tracking number on the linked couriers website will allow you to track the parcel's progress and delivery status.
I can see that your care package was delivered the next business day. I hope it brought some comfort.
- Kathy