FAQ - Shipping

• All parcels are dispatched from our office in Cardiff, Newcastle (NSW).
• We aim to dispatch same day on weekdays (before 2pm AEST) to get your care packs delivered ASAP. This can't be guaranteed but we try out best! 
• Orders made after 2pm AEST (Monday-Friday) will be dispatched the next business day.
• Orders made after 2pm AEST on Friday and on the weekend (Saturday & Sunday) will be dispatched on Monday.

Unfortunately couriers and Australia Post may experience delays for some areas (due to weather conditions, flight delays). 

Please allow a possible 1-3 business day delay for delivery.

We will not be able to refund the cost of Shipping if there are delays.  Please keep this in mind when placing your order.

Please note that once your parcel has been dispatched, it is up to the courier to deliver it within the time frame quoted to us. We cannot take any responsibility for delayed or lost packages.

Yes we deliver Australia wide.

Sydney, Newcastle, Melbourne, Mornington Peninsula, Brisbane, Gold Coast, Sunshine Coast, Adelaide, Perth, Hobart, Darwin and all regional cities.

Yes we ship to New Zealand with Express Australia Post for a flat rate of AUD $35.

Please email us with your inquiry for other countries and we can quote for delivery.

Yes delivery is typically delivered to the front door.

We add 'Authority to leave' for all parcels so if noone is home the parcel will be left in a safe place (usually front door). Deliveries with alcohol can not be left and an adult over 18 years must accept the parcel.

In regional & rural areas the parcel may be taken to the local post office for collection. Also if the driver deems there is nowhere safe to leave the parcel or can't gain access to the property or apartment (e.g. locked apartment buildings, locked gates) the parcel will be taken to the post office for collection.

Wishing you well takes no responsibility if you provide the wrong delivery address after the box has been dispatched. Please contact us as soon as possible and we will try to change the address with the courier if possible. A re-direction fee may apply is the gift box has been dispatched.

If any orders are returned to us due to an incorrect/insufficient address, failure to collect from the post office there will be a re-delivery charge.

Please include the recipient's name, full address and contact phone number. Please also include your own name, address and phone number in case we need to contact you. If you want to personalise your gift card message please include the details in the message box on the shipping cart page.

No. All deliveries will have an 'authority to leave' authorisation. It is up to the discretion of the courier driver if they deem the property safe to leave the parcel.
If there is nowhere safe to leave the parcel then a card will be left in the letterbox/front door to arrange re-delivery or delivered to the local collection depot for collection by the recipient. Please add any special instructions for shipping on the shopping cart page if required.

PLEASE NOTE: Deliveries with alcohol can not be left and an adult over 18 years must accept the parcel.

Sending to a hospital

We're happy to deliver to hospitals. To help your gift reach them, please include:

• The patient's full name
• The ward, room and bed number (if known)
• The hospital's full street address

Because hospital stays can be short, we recommend choosing Express Post or Priority Express Next Day so your gift arrives while they're still there. If you're unsure how long they'll stay, consider sending it to their home instead.

If the recipient has been discharged

If the patient has left hospital before their gift arrives, we'll do our best to redirect it to another address. Please note a redirection fee applies to cover the additional courier cost. We'll contact you before arranging this.

Yes we can. Please note this will be sent with Australia post.

Yes. Once your order has been completed we will email you a tracking number so you can track the delivery online.

No. The receipt is emailed to the buyer straight after the purchase of the gift box.

Gifts containing alcohol

Wishing You Well supports the responsible service of alcohol. Any alcohol in our gift boxes is included as a genuine gift, does not exceed two litres, and is packaged and presented as a gift. Gifts containing alcohol can only be sent to an adult who is not the purchaser.

Delivery requirements

• The recipient must be 18 years or over and may be asked to show ID.
• Someone must be available to sign for the delivery. Parcels containing alcohol can't be left unattended.
• If no one is available, the carrier will leave a card, and the recipient will need to collect the parcel from their local depot or post office with ID.
• Gifts containing alcohol can't be delivered to PO Boxes or parcel lockers.

Sending to a hospital?

Many hospitals don't allow alcohol on wards. For hospital deliveries, we recommend choosing an alcohol-free gift box.