FAQ - Shipping

• All parcels are dispatched from our office in Gateshead, Newcastle (NSW).
• We aim to dispatch same day on weekdays (before 2pm AEST) to get your care packs delivered ASAP. This can't be guaranteed but we try out best! 
• Orders made after 2pm AEST (Monday-Friday) will be dispatched the next business day.
• Orders made after 2pm AEST on Friday and on the weekend (Saturday & Sunday) will be dispatched on Monday.

Unfortunately couriers and Australia Post may experience delays for some areas (due to weather conditions, flight delays, COVID). 

Please allow a possible 1-3 business day delay for delivery.

We will not be able to refund the cost of Shipping if there are delays.  Please keep this in mind when placing your order.

Please note that once your parcel has been dispatched, it is up to the courier to deliver it within the time frame quoted to us. We cannot take any responsibility for delayed or lost packages.

Yes we deliver Australia wide.

Sydney, Newcastle, Melbourne, Mornington Peninsula, Brisbane, Gold Coast, Sunshine Coast, Adelaide, Perth, Hobart, Darwin and all regional cities.

Yes we ship to New Zealand with Express Australia Post for a flat rate of AUD $35.

Please email us with your inquiry for other countries and we can quote for delivery.

Yes delivery is typically delivered to the front door.

We add 'Authority to leave' for all parcels so if noone is home the parcel will be left in a safe place (usually front door). Deliveries with alcohol can not be left and an adult over 18 years must accept the parcel.

In regional & rural areas the parcel may be taken to the local post office for collection. Also if the driver deems there is nowhere safe to leave the parcel or can't gain access to the property or apartment (e.g. locked apartment buildings, locked gates) the parcel will be taken to the post office for collection.

Wishing you well takes no responsibility if you provide the wrong delivery address after the box has been dispatched. Please contact us as soon as possible and we will try to change the address with the courier if possible. A re-direction fee may apply is the gift box has been dispatched.

If any orders are returned to us due to an incorrect/insufficient address, failure to collect from the post office there will be a re-delivery charge.

Please include the recipient's name, full address and contact phone number. Please also include your own name, address and phone number in case we need to contact you. If you want to personalise your gift card message please include the details in the message box on the shipping cart page.

No. All deliveries will have an 'authority to leave' authorisation. It is up to the discretion of the courier driver if they deem the property safe to leave the parcel.
If there is nowhere safe to leave the parcel then a card will be left in the letterbox/front door to arrange re-delivery or delivered to the local collection depot for collection by the recipient. Please add any special instructions for shipping on the shopping cart page if required.

PLEASE NOTE: Deliveries with alcohol can not be left and an adult over 18 years must accept the parcel.

Please be sure to include hospital name, the recipients 'check-in' name, ward and room number. Please check the estimated
delivery dates above to ensure the recipient will not have checked out of hospital before the gift box is expected to be delivered. Wishing you well takes no responsibility should the recipient check out prior to the expected deliverydate.Re-direction to a different address may be possible and will incur additional shipping costs.

Yes we can. Please note this will be sent with Australia post.

Yes. Once your order has been completed we will email you a tracking number so you can track the delivery online.

No. The receipt is emailed to the buyer straight after the purchase of the gift box.

Wishing you well supports the responsible service of alcohol. Any alcohol included in our gift boxes are considered a genuine gift to a person and does not exceed two litres. The gift is packaged and presented in such a manner that it would be taken to be a gift. The gift can only be delivered to another adult who is not the purchaser. 

Please note: Deliveries containing alcohol cannot be left unattended at premises. The recipient of any gift box that includes alcohol must be over the age of 18 years and be available to sign and receive the delivery.