FREQUENTLY ASKED QUESTIONS

ORDERING

Can I change the products in the gift box?

To create a personalised gift box select the 'create your own option' and select which products and gift wrap you prefer.

Do you take corporate orders?

Yes, please email us on hello@wishingyouwell.com.au for inquires and we can work together to create the perfect custom gift box for your clients.

PAYMENT

How do I purchase a gift box?

You can order online at www.wishingyouwell.com.au and shop by occasion, recipient, brand or price. Select the gift box you would like to purchase, provide us with a personalised message for the gift tag and proceed to checkout. You will be required to provide the full name and address for yourself and the recipient at checkout to ensure safe delivery. If you have any queries about the hampers please email us on hello@wishingyouwell.com.au.

How can I make payment for a gift box?

We accept VISA, Mastercard and AMEX through a secure payment gateway (powered by Shopify). You may also make payment using your PayPal account at checkout. If you prefer to pay via bank transfer please email us on hello@wishingyouwell.com.au to arrange payment and delivery. We do not accept cash or cheques.

What currency are the gift boxes priced at?

Australian dollars. AUD.

Do the gift boxes include GST?

Yes.

DELIVERY

When will my gift box be packaged and delivered?

Orders will be dispatched within 24 hours Monday – Friday of purchase. If you make a purchase on the weekend your order will be the next business day. Please review our delivery page for more information on estimated delivery dates.

How much does delivery cost in Australia?

For orders over $50 we offer free delivery for delivery in NSW, ACT, QLD, VIC and SA and a flat $5 shipping fee for WA, NT and TAS. There is a flat $10 charge for all orders under $50 within Australia. We use Australia Post and several courier companies for delivery of all gift boxes. Please email us on hello@wishingyouwell.com.au if you require express overnight delivery for other areas in Australia.

Do you deliver gift boxes internationally?

Yes. Please email us on hello@wishingyouwell.com.au for a quote on delivery costs.

How is the gift box packaged for the recipient?

We love the environment and believe that exquisite packaging for gifts should never be compromised so we have provided an eco-friendly option to help reduce waste. Each gift box is presented with a reusable cotton tote bag with a beautiful grograin ribbon and gift tag with a personalised written message attached. The gift box is wrapped in tissue paper and sealed with a sticker.

Can I request delivery for a specific date?

We will try and accommodate requests for specific delivery dates. However this may not always be possible. For inquires on estimated delivery times please review our delivery page.

What information do I need to provide for delivery to a home address?

Please include the recipient's name, full address and contact phone number. Please also include your own name, address and phone number in case we need to contact you. If you want to personalise your message please include the details in the message box at checkout.

Does the recipient need to be home for delivery of the gift box?

No. If the recipient is not home, Australia Post or the courier will leave the gift box outside the front door of the delivery address or a delivery note will be left in the letterbox unless you instruct us otherwise. Please provide any additional delivery instructions in the message box on checkout (e.g. behind letterbox). Please note a re-delivery fee will be applied if you select that you do not want the gift box left outside the premises and the recipient is not home.

Does the recipient need to sign for delivery?

No. A signature is not required to receive the gift box. If you would like a signature on delivery please contact us and we can quote an additional delivery charge.

What details do I need to provide when delivering to a hospital?

Please be sure to include hospital name, the recipients 'check-in' name, ward and room number. Please check the estimated delivery dates above to ensure the recipient will not have checked out of hospital before the gift box is expected to be delivered. Wishing you well takes no responsibility should the recipient check out prior to the expected delivery date.

Do we deliver to PO boxes?

No. We offer a door to door delivery service with Australia Post or a courier service. We are unable to deliver to PO Box addresses.

What details do I need to provide when delivering to a business address?

Please be sure to include the company name, recipients name and if delivery is to be sent to reception or the delivery dock.

Can the delivery status of my order be tracked online?

Yes. Once your order has been completed we will email you a tracking number so you can track the delivery online.

What happens if I supply the wrong address?

Wishing you well takes no responsibility if you provide the wrong delivery address. Please contact us as soon as possible if you do notice you provided the wrong address.

What do I do if an item is damaged during delivery?

Please contact us within 7 days of delivery and we can arrange re-delivery of the damaged product. Please refer to the terms and conditions page.

Is an invoice or receipt sent with the gift box?

No. The receipt is emailed to the buyer upon purchase of the gift box.

REFUNDS

We do not provide refunds for change of mind after the gift box has been dispatched or of the wrong address was provided at checkout. If any of the products were damaged during transit please contact us within 7 days of delivery and we can arrange a replacement.