We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are at all times aware of the current policy. This policy is effective from 3 September 2016.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future “wishing you well” customer support features you are required to submit personally identifiable information.
This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. We may ask you to provide the following information:
• contact information, including email address;
• demographic information such as address, postcode, preferences and interests; and other information relevant to customer surveys and/or promotions.
We do not collect sensitive information about visitors to our website.
We may also collect personal information through our websites and social networking services such as Facebook and Twitter. We use this information to improve our website and receive feedback from the community.
Like other internet businesses we may log information about your access and use of our site, including through the use of Internet cookies, your communications with our site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this site. We do not store any personal or financial information about customer used cookies.
We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.
If we receive your personal information from third parties, we will protect it as set out in this Policy.
To ensure fairness, we disclose relevant information about the details of your complaint or review application to the respondent and, where relevant, affected third parties.
We don’t disclose sensitive information about you unless you agree, or would reasonably expect us to.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. “wishing you well” takes all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes; and
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you ask, in most cases we must give you access to the personal information that we hold about you, and take reasonable steps to correct it if we consider it is incorrect. We will try to make the process as simple as possible.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us at email@example.com setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint. We will respond to the complaint within 30 days.
Amendments to this policy
This policy may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.