I recently placed an order to send a care package full of goodies to a colleague whose father has been hospitalized for the past two weeks. I wanted to brighten her day during such a difficult time. When I placed the order, I included my colleague’s name, but Kathy, the business owner, reached out to me personally to explain that hospital deliveries can only be made to the patient. I didn’t know her father’s name, yet Kathy went above and beyond to make sure my colleague still received the package. She even kept me updated throughout the process — despite me placing the order all the way from Tel Aviv.
Such genuine care, personal attention, and dedication to service are rare these days. I truly appreciate Kathy’s effort and kindness, and I wholeheartedly recommend this business to anyone looking for not just great products, but also outstanding customer service.